FAQ'S
If you do not see an answer to your question , please reach out to us at contact@thearkjewelry.com
Yes ! If this is your first time making your own custom piece of jewelry or first time working with us no problem. Take a deep breath and relax, we are here for you.
Let's break this down to you !
Here are the steps to creating your own piece of jewelry that custom tailored only for you.
Step #1
You can pick from our samples work ideas under 'Create Your Own'
or simply contact us Via
Email at contact@thearkjewelry.com
Office Phone : (903) - 617 - 6212
Provide us all and we mean as much detail as possible on your design.
Step #2
After gathering all the details from you and information on your design,
we typically require a deposit (usually 40%) of the total amount for the complete project.
Step #3
We get started ! This is where we have our professional team of designer work they're magic and create the best detailed & realistic rendering of your own piece for your review and approval.
Once you approve the design 100% satisfied, we start the production process from casting the metal, to carving/detailing to stone setting(if you requested stone setting) and polishing etc.
Through this whole process we will continue to provide as many updates as possible to keep you in track with the process.
Step #4
We add our signature wrapping & boxing for your piece and send it your way for you to finally enjoy the piece of art we created for you.
Professional Photography of your own piece will be included so you can too show off the beautiful work of art we created together !
Turnaround time, we understand how crucial and important this can be and therefore we do our best to finish your project as quickly as possible but within reason of course. Custom made jewelry takes time, process and in our case we are always seeking perfection so we can give you the most value for your money.
Typically we can process your order within 10 to 16 working days depending on our current queue.
NOTE: If you are needing a rush order please do let us know so we can make our arrangements.
All our jewelry listed is carried in stock unless it's a made by order and is always shipped same-day to next day depending on time the order has been placed and you should receive within 3-5 business days.
Very rarely you will order any item and we find its no longer in stock and in that case we rush to making it and shipping it to you within a 7-10 day period.
Yes, we provide worldwide shipping at the lowest cost possible.
All shipping over $100.00 items in the US is 100% FREE
World-wide shipping is based on country, but do not worry we will provide lowest cost possible.
If I don't like an order I received from
We do not allow refunds, but you may qualify for in-store credit.
Refunds are ONLY accepted if there are actual defects on product and MUST be reported immediately after receiving your order.
PAYMENT OPTIONS
Do you finance ? Can I make payments ?
Yes, we offer financing options such as 100 Days same as cash with 0 interest.
For custom orders, we accept a maximum of 2 payments. 40% deposit upon starting and 60% before shipping your order.
What quality of diamonds do you offer?
Our standard of diamonds is a mix VS and SI diamonds, which we label the "VS-SI" Diamonds Mix. All products made by ᵀ ᴴ ᴱ ᴬ ᴿ ᴷ . have this mix of VS-SI by default, unless requested otherwise. Diamond upgrade options are available for a fee upon request.
For those who want a higher quality in their diamonds, we offer “VS+”, our premium mix including diamonds of VS qualities or better. For those who demand the best of their diamond qualities, our Prestige “VVS+” Diamond Mix is also available, which contain strictly VVS diamonds in the mix.
What is the difference between carat and karat?
They roll off our tongues in the same way but they hold different meanings. The term "carat" is the unit of measuring weight used to measure the weight of diamonds (e.g., a 1/2 carat diamond or a 1 carat diamond). The term "karat" is used to measure the purity of gold (e.g., 14k gold or 18k gold).
What are the differences among 10k, 14k, 18k, and other karats of gold?
The number preceding the letter "k" represents the number of parts of gold, out of 24. For example, "10k gold" represents 10 parts of pure gold out of 24 or 41.7%, with the remaining being a mix of alloys. "14k gold" represents 14 parts of gold out of 24 or 58.5% with the remaining being a mix of alloys. 24k gold is the closest to what is accepted worldwide as pure gold (99.9% purity).
There are several differences among the different gold contents. Here are some you may notice:
Visual
Gold with a higher content of gold will be more intense & vibrant in color. 14k yellow gold will give off a stronger tint of yellow compared to 10k yellow gold, but won't be as strong in color as 18k yellow gold.
Feel
Gold of higher karat content will be heavier overall when compared to an identical piece of jewelry with lower karat content. This is due to the density of pure gold. Gold of higher karat content is also softer and more malleable, so gold such as 18k or 22k will be softer and more delicate than 10k and 14k.
Durability
Golds of lower karat will generally be harder. As the karat goes up, the gold material becomes softer. For example, 18k gold is softer than 10k gold. 24k gold is considered the softest and the highest valued gold karat. For the best balance of price, shine and practicality, 14k and 18k are both recommended.
Price
The higher the level of gold purity, the more expensive it will generally be. Simply put, higher gold karats will cost more and lower karat golds will cost less.
For any other questions please email us at contact@thearkjewelry.com